Calls from other networks and mobile may vary. How can I change my personal account details? This ‘hack’ saved time and enabled placing the order. You’ll get a £3 credit to your account. Your Account - view your bills, When you request a PAC, we’ll give it to you straight away and send it by text message too. If you’re using another phone, dial 0345 6000 789 (charges may apply). Ready to switch to us? Go to the keep your number page 2. That means you won’t need to serve a notice period or pay double the bills. Just pop in your registered email address and your Virgin Mobile number below and then follow the instructions to reset it. You can then add a name and a target amount and date. If you want something easy to remember, consider getting a premium number which uses repeated digits, pairs and triplets. When you use a STAC, your old airtime plan will be cancelled as soon as the switch completes. The day you switch will usually be the next working day (it will take two working days if you start the switch process after 6pm, over the weekend or on a bank holiday) see the table below. Change a number to Virgin Mobile UAE? You can change the number on your Virgin Mobile phone online or over the phone. Your old number will cease to work and be quarantined for a while before reissue. There is no re direct Step 7: The next screen will ask your mobile number and a captcha.Fill all the fields and click on ‘Send OTP’. Thanks for the tip on finding a VM account number. You can switch multiple numbers at the same time. If you want to keep your mobile number, please follow the PAC process. Calls from other networks and mobile may vary. Find a new plan and order a new SIM card online, over the phone, or buy in-store. Below is a step by step guide on how to move your number online: 1. The switch can take place at anytime during the day and you may experience a loss of service. Virgin Mobile PAC code. Learn how to get a brand new phone number, just log onto virginmobileusa.com using a desktop computer. How do I transfer my mobile number? Please check you’re registered and that you’ve typed your email address correctly. First of all: DO NOT cancel your existing mobile service, as this will mean you won't be able to port your number.Your new telco will handle the transfer and cancellation for you. Your Account - view your bills, check your recent usage, and manage all of your services such as roaming and call bars. Or ring 789. When you ask us for a PAC or STAC, we’ll send you a text message that contains your code, along with a few extra bits of information. Alternatively, pay off your loan in full. There’s no limit on the number of pots you can set up or the amount you can save in them. How to make a Boost Mobile payment: By phone Inform customer services that you would like to transfer your old number to your new VirginMobile account … Whichever suits you! When you’ve switched, your service with us will terminate. Here at Selectra, we understand that with the various accounts you probably have, and the agony of trying to be creative with your passwords every time you change them, the last thing you need is to be jumping through hoops while going through the Virgin mobile login UK process.. Thankfully the Virgin Mobile login process is quite simple. Virgin Media Business Mobile customers. Hit the menu button in the top-left corner. To make any changes, hit the edit button on the right. Yes, you can change your Telstra mobile number by contacting us. That means you won’t need to serve a notice period or pay double the bills. If you want to leave us, we’ll be sorry to see you go. To be entitled to compensation, there are some criteria you’ll need to meet: The compensation will depend on the type of plan you’re on: For more information on compensation click here. If you have multiple numbers on your account, you can only request a PAC by calling us or through your online account. Just remember to use any credit you have left as you will lose it when the switch is complete. ---------------------------------------------------------------. You can choose from our gold or silver range of premium numbers at varying cost. You need to get a Porting Authorisation Code (PAC) or Service Termination Authorisation Code (STAC), then give it to us. Switching information will only be accurate on the day it’s sent. ** For call costs to our team from a Virgin Media home phone, visit our Call costs page. 1. Download and open the My Account app. If you wish to make a card payment towards your credit agreement, your bank account address must be the same as the address on your loan agreement so we can collect your payment. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website, Go to your existing provider’s website and follow the links to Switching, Call us on 789 from your Virgin Mobile or 0345 6000 789 ** from any other phone, You’ll have to tell us within 30 days once you’ve switched successfully, You’ll have to be switching to Virgin Media from another provider, You’re not at fault for the delay in the switch, Your current provider hasn’t unduly delayed the switch, Aim to pay successful claims within two working days, Pay monthly? 1. So we can complete your switch, your SIM card will need to be in the UK. We’ll make the changes to your contact details on your Virgin Mobile account for your minutes, texts and data, and your Freestyle credit agreement within 24 hours of receiving the correct information. Your STAC will be valid for 30 days, so if you don’t give your STAC to your new provider, your service won’t switch, and your service and monthly payments will carry on as usual. If you use the company's website, be aware that you can only change your number once every 24 hours. A PAC code should be given to you immediately over the phone or within two hours by text. Your Account - view your bills, check your recent usage, and manage all of your services such as roaming and call bars. I’m in the process of ordering from another provider online and trying to keep my number from Virgin. Get your PAC from Virgin Mobile by calling 789 from your Virgin handset. Hopefully everything goes smoothly, but if we can’t switch you over on the day we’ve told you, you may be entitled to compensation if it’s delayed beyond one working day. If you’ve got an iD Mobile handset, dial 7777 and ask for your PAC code. If you have multiple numbers on your account, you can only request a PAC by calling us or through your online account. You’ll get a credit on your next bill. We’ll make the changes to your contact details on your Virgin Mobile account for your minutes, texts and data, and your Freestyle credit agreement within 24 hours of receiving the correct information. Learn how to get a brand new … If you get your new Virgin Mobile phone online, give us a shout at 1-888-999-2321 once you've got your hands on it and we'll move your number. You will have to ring to change your number. Follow the steps of our online guide here. 084 numbers: Maximum of 7p per minute, plus your phone company's access charge. Switching to Virgin Media However, switching to another Virgin Mobile number is currently only possible through creating a new account. If you do request to switch, the process starts when you put the new SIM in your phone. Just so you know, a STAC won’t switch your mobile number. My Virgin Media Sign in Mobile Your Account ... Stay connected with Virgin Mobile Already with us? Big help! I'm joining another network and would like to start afresh with a new phone number Use the STAC Code process to cancel your Virgin Mobile contract. Ring 789 from a Virgin Mobile phone. Along with the form, you'll need to send us a copy of one of the following, dated within the last six months: Then simply complete the form and attach a copy of: NOTE: If you’re a Freestyle customer, you pay for your loan agreement, your handset and your airtime separately. I'm joining another network and would like to keep my Virgin phone number Follow the PAC Code process to cancel your Virgin Mobile contract and to take your phone number elsewhere. Call or text your current provider to request a mobile PAC code. Never ignore an unrequested PAC code, we will never send one without being instructed. For details on how to do this see Managing Your Account for Virgin Mobile. If you provide a code at point of sale, the switch process starts as soon as you put your new SIM in your mobile. If you want to go ahead with the switch, you’ll need to give your PAC to your new provider. That means you won’t need to serve a notice period with your old provider or pay double the bills. If you're looking to access your TV, broadband and phone account including your email, sign in here. You’ll see confirmation of any cancellation fee, outstanding handset loans (which you’ll carry on paying as usual. Hit the My Profile button, then hit My Profile. iD Mobile PAC code. Log in to your Virgin Media Business Mobile Account. If you don’t want to take your number with you, you’ll need a Service Termination Authorisation Code, or STAC. Guest Contact Centre. If you want to take your number with you, you’ll need a Porting Authorisation Code, usually called a PAC. Go to the ‘My Savings’ tab in the app, go into your M Saver, then choose ‘Add a new savings pot’ from the options menu. If you are a new customer, check your email for info on signing up for My Account or you can wait until you receive your first bill. That means you won’t need to serve a notice period with your old provider or pay double the bills. You can also call 0345 6000 789 from any other phone. Found out the hard way that my phone number isn’t the VM account number. Customer since 1993. Calls from other networks and mobile may vary. Your PAC will be valid for 30 days, so if you don’t give your PAC to your new provider, your service won’t switch, and your service and monthly payments will carry on as usual. Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. If you want to bring your number with you, you’ll need a Porting Authorisation Code, usually called a PAC. You will only be able to change or cancel your flight if you have not checked-in online. If you just need to update your address details for a Virgin Media Broadband, TV or Phone account see Moving Broadband, TV and Phone to a new home. Browse our shop for a shiny new phone or SIM Only contract. Where do I find my account number . +A Virgin Mobile employee should come on the line and will request your Virgin Mobile account password (vKey) ),or, if you have any Pay As You Go unused credit . If you are on a Pay As You Go plan we’ll automatically send you an e-top up card once your switch is complete. Please Note: When you cancel your account, your mobile number will terminate and you will not be able to get this mobile number back. Inform customer services that you would like to transfer your old number to your new VirginMobile account … ; During the sign-up process, you will be asked whether you want to 'port' or transfer your existing number to the new account. We couldn't reset your password. Step 8: Crosscheck all the details one last time and click on Submit. Please be mindful, if you ever receive a PAC unexpectedly without requesting one, contact us immediately. on 07-12-2018 12:42. Your services will be unavailable until the switch is fully completed. Enter required details and click “Send... 4. We’ll also stop charging you for usage on this number. And don’t forget, you can always provide us with a switching code later, and choose a switching date that suits you. If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC. (Minimum credit is £3. If you text to request your PAC/STAC code using your old SIM card your request will fail. If you want to go ahead with the switch, you’ll need to give your STAC to your new provider. You can even pay your Virgin Mobile account at the till point of any outlet that accepts Easypay payments. For Virgin Media TV, broadband and phone customers. We’ll provide you with a list of new numbers to choose from. … You can change your Virgin Mobile number to an existing number from another operator. Once you're happy to continue with the transfer, your PAC Code should be submitted through Virgin Mobile's online form. Make your changes, then hit Save. *If you forgot your Virgin Mobile PIN, you can retrieve it by dialing 233 or Calling Boost Customer Care at *611 or 888-Boost4U; 2. 03 numbers: Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Plans and products. Just so you know, if you start your switch process on a bank holiday or the day you’re meant to switch lands on a bank holiday this will complete on the next working day. If you're heading to a Virgin Mobile store , we'll be able to take care of moving your number before you leave the store. Enter and verify the received OTP and click on ‘Save and Proceed’. Please be aware: if we recently sent you a new SIM card you must insert it into your phone before you request your PAC/STAC code. Virgin Mobile Support Center is where you can find all the answers to Virgin FAQs and find the Virgin customer service numbers. You can switch multiple numbers at the same time. If you're a Freestyle customer, you can complete our Change Of Details form to let us know your new name or address details. manage all of your services such Just bear in mind that if you use a STAC, you won’t be able to recover your old number later. You pay for the first time when someone in South Africa calls your Virgin Mobile number and because you are roaming, you pay for the international leg of the call. We’ll work out the amount by taking your monthly airtime plan cost, dividing it by the number of days in a month then multiplying by the number of days the switch is delayed. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website, Moving Broadband, TV and Phone to a new home. So that’s almost anywhere…at your convenience. Until the switch goes through, your current provider’s service will still be active, which means you can still be charged. Virgin Mobile Login. When you use a PAC your old airtime plan will be cancelled as soon as the switch completes. as roaming and call bars. - To debit from your bank account you need to head to My Account and give us your information. 087 numbers: Maximum of 13p per minute, plus your phone company's access charge. Switching to Virgin Media has never been so easy. Virgin Media will ask if you want to switch when you sign up, if you have your PAC code already. Wait here for a few days for a response from the Forum Team. So if you’re thinking about jetting off, it’s a good idea to arrange for the switch to take place whilst you’re still in the UK. You can also ask for your current switching information without requesting a code in a few ways: ** For call costs to our team from a Virgin Media home phone, visit our Call costs page. If you're a Freestyle customer, you can complete our Change Of Details form to let us know your new name or address details. Virgin Media will ask if you want to switch when you sign up, if you have your PAC code already. Download our Change Of Details form here. We’ll also stop charging you for usage on this number. All you’ll need to do is grab a switching code from your current provider which you can do before you sign up, or later. HOW TO GET A NEW NUMBER with Virgin Mobile - YouTube. Below is what you need to complete if you are currently a Bill pay customer. We’ll ask you if you want to switch when you sign up. Ring 034 4809 0222 from any other phone (mobile or landline) Virgin Mobile. And to avoid payments bouncing – please remember to update your bank account or credit card details as soon as they change! Online: Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. - Click on My Profile - Click on Bills and Services - Scroll down to Method of payment and click "Change" 4. Enter your mobile account number and click 'Next'. Switching your mobile number is really simple and we can transfer your number in just one working day. You can find your customer account number on your monthly bill. To change your personal account details, simply log on to My Virgin Media and click on “My Profile” at the top of the page. Alternatively, you can give the PAC Code to Virgin Mobile by calling 789 on your Virgin Mobile handset. After 72 hours of seeing that my existing wireless phone number has yet to transfer over to T-Mobile, I called the Virgin Mobile USA service center at 1-888-322-1122 and spoke with a representative. You can switch multiple numbers at the same time. There are three easy ways to get this from your current provider: You can also ask for your current switching information without requesting a code just: Already have your Porting Authorisation Code (PAC) or Service Termination Authorisation Code (STAC)? Your Account - view your bills, Sign in to your online account and select Switching to make your request; Text ‘PAC’ and your date of birth (in DD/MM/YYYY format) to 65075 For example: PAC 01/03/1984; Call us on 789 from your Virgin Mobile or 0345 6000 789 ** from any other phone ** For call costs to our team from a Virgin Media home phone, visit our Call costs page. check your recent usage, and Please enter a valid email address using the format example@email.com. You can try the CS text service 07533016422. 0 Kudos. If you’re about to use a STAC, don’t forget that you won’t be able to recover your old number later. When you’ve switched, your mobile number will switch to your new provider and your service with us will terminate. I originally gave T-Mobile my Virgin Mobile USA wireless number, assuming it was my Virgin Mobile USA account number. Whether you’re joining us or saying goodbye, we understand if you want to keep or get a new mobile number. as roaming and call bars. BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Order a new phone or SIM Only plan from us and we’ll give you a temporary number. Ring 034 5600 0789 from any other phone (mobile or landline) Vodafone Your login is the first four digits of your six-digit Virgin Mobile PIN* Change your password & log in; Provide your method of payment; You’re all set! When you request a STAC, we’ll give it to you straight away and send it by text message too. Otherwise you can switch at a later date when you have your PAC code, by contacting Virgin Media on 789 from your Virgin Mobile phone or call them on 0345 6000 789 from any other phone.. The account number doesn’t match our records. If you already have a phone which you’d like to use instead of buying a new one from us, then you’ll need to check that your phone is unlocked. If it isn’t, just call your existing service provider and tell them you want to switch. When you use a STAC, your old airtime plan will be cancelled as soon as the switch completes. If you have multiple numbers on your account, you can only request a STAC by calling us or through your online account. Remember the day your switch takes place is determined by when the switching process was started, see table above. +The recording may say that there will be a charge to change your number, ignore that as you are not actually calling them to change your number. ), Pay as you go? manage all of your services such If your switch is delayed beyond one working day, please contact us. check your recent usage, and When you use a STAC, you won’t be able to get this mobile number back. We think there may be a problem with the email address you’re using. There, you’ll be able to change your contact information, address, email address, date of birth, and more. But we’ve made things as easy as possible – and given you a few options so you can decide what’s right for you. Just take these three simple steps to switch and transfer your number to your new phone. (province:)including: /en/support/content-bottom/support-bottom.inc. When you use a PAC your old airtime plan will be cancelled as soon as the switch completes. On the day that we’ve arranged for your switch to take place, pop your new Virgin Media SIM card into your phone. There is no need to change SIM. Please check the number and try again. If you want to keep your mobile number, you’ll need a Porting Authorisation Code (PAC). Re: change my number. Virgin Mobile Support Center is where you can find all the answers to Virgin FAQs and find the Virgin customer service numbers. If you're a Pay Monthly customer with a SIM only or Classic Plan, or you are a Pay as You Go customer, you can change your contact address and email address in Your Account. 3. Otherwise you can switch at a later date when you have your PAC code, by contacting Virgin Media on 789 from your Virgin Mobile phone or call them on 0345 6000 789 from any other phone.. To go ahead with the email address and your Virgin Mobile handset dial... That if you use the company 's website, be aware that you ’ also. Pac ) our gold or silver range of premium numbers at the same time `` change '' 4 if!, consider getting a premium number which uses repeated digits, pairs and triplets a desktop computer to... As they change your bills, check your recent usage, and manage all of your services such roaming. To My account and give us your information on the right want something easy to remember, consider getting premium... Mobile phone online or over the phone, or buy in-store - view bills. 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Step 8: Crosscheck all the details one last time and click on Submit change your number Virgin. Text to request your PAC/STAC code using your old airtime plan will be cancelled as soon as the switch you... Typed your email, sign in Mobile your account, Mobile SIM only and! To move your number online: go to manage your Booking and retrieve your details... Be active, which means you won ’ t the VM account number doesn ’ t need to complete you! To switch when you use a STAC, we ’ ll provide you with a list of new to! The VM account number they change something easy to remember how to change my virgin mobile number online consider getting a premium number which uses repeated,! This number be mindful, if you want to switch when you use a STAC, ’. Our gold or silver range of premium numbers at the till point of any outlet that accepts Easypay.! Request will fail on this number old number later know, a STAC won ’ need... 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